1. Introduction

Welcome to AfterSolves ("AfterSolves", "Company", "we", "our", or "us").

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase our services, or interact with our platform.

By using our website and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect information including:

• Full Name
• Email Address
• Phone Number
• Company Name
• Billing Information
• Project Requirements
• Communication Records
• Information submitted through forms, support requests, consultations, or service orders

Technical Information

We may automatically collect:

• IP Address
• Browser Information
• Device Information
• Operating System
• Website Usage Data
• Date and Time of Access
• Referral Sources

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website performance
• Enhance security
• Improve user experience

Users may disable cookies through browser settings, though some features may become unavailable.

3. How We Use Information

We use information to:

• Provide requested services
• Process orders and payments
• Deliver customer support
• Improve products and services
• Analyze website performance
• Prevent fraud and abuse
• Maintain security
• Send service-related notifications
• Send promotional communications with consent
• Comply with legal obligations

4. Information Sharing

We do not sell personal information.

Information may be shared with:

• Payment processors
• Hosting providers
• Cloud service providers
• Analytics providers
• Legal and professional advisers
• Government authorities when legally required

Third-party providers may only use information as necessary to perform their services.

5. Data Security

We implement commercially reasonable security measures to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Users acknowledge and accept this risk.

6. Data Retention

Information may be retained for as long as necessary to:

• Provide services
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

After this period, data may be deleted, anonymized, or archived.

7. User Rights

Subject to applicable laws, users may request to:

• Access their information
• Correct inaccurate information
• Delete information
• Withdraw consent
• Request data portability

Requests may be submitted through our contact information.

8. Children's Privacy

Our services are not intended for individuals under 13 years of age.

We do not knowingly collect information from children.

9. Third-Party Websites

Our website may contain links to third-party websites.

AfterSolves is not responsible for the privacy practices, content, or security of external websites.

10. Policy Updates

We reserve the right to modify this Privacy Policy at any time.

Changes become effective immediately upon publication.

Continued use of our services constitutes acceptance of any updates.

1. Acceptance of Terms

By accessing, browsing, purchasing, or using any service provided by AfterSolves, you agree to be legally bound by these Terms and Conditions.

If you do not agree, you must discontinue use of our website and services.

2. Services

AfterSolves provides services including but not limited to:

• Website Design
• Website Development
• Landing Page Development
• SaaS Development
• Web Application Development
• AI Integration
• Cloud Infrastructure Setup
• Technical Consulting
• Maintenance and Support

Service features, deliverables, pricing, and availability may change at any time without notice.

3. Client Responsibilities

Clients agree to:

• Provide accurate information
• Supply required content and materials
• Respond to requests promptly
• Approve deliverables within reasonable timeframes
• Fulfill payment obligations

Delays caused by the client may affect project timelines.

4. Project Scope

Projects are limited to the scope outlined in quotations, invoices, proposals, agreements, or service packages.

Additional work outside the agreed scope may incur additional charges.

5. Revisions

Each project includes revisions as specified in the selected package or agreement.

Additional revisions may be billed separately.

6. Delivery Timelines

Delivery timelines are estimates only.

Completion dates depend on project complexity, client responsiveness, technical requirements, and third-party services.

AfterSolves does not guarantee specific completion dates.

7. Pricing

All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.

Prices may be changed at any time without prior notice.

8. Intellectual Property

Clients retain ownership of materials they provide.

Upon full payment, ownership of completed deliverables transfers to the client.

Until full payment is received, all project assets, designs, source code, systems, and deliverables remain the property of AfterSolves.

AfterSolves retains ownership of proprietary frameworks, templates, tools, libraries, and development methodologies used during project creation.

9. Portfolio Rights

AfterSolves may display completed projects in:

• Portfolios
• Marketing Materials
• Social Media
• Case Studies
• Presentations

Unless otherwise agreed in writing.

10. Service Suspension

We reserve the right to suspend or terminate services if:

• Payments are overdue
• Terms are violated
• Fraudulent activity is suspected
• Services are abused

Outstanding balances remain payable after termination.

11. Limitation of Liability

To the fullest extent permitted by law, AfterSolves shall not be liable for:

• Loss of profits
• Business interruption
• Data loss
• Indirect damages
• Consequential damages
• Third-party service failures

Total liability shall not exceed the amount paid by the client for the service giving rise to the claim.

12. Indemnification

Clients agree to indemnify and hold harmless AfterSolves from any claims, damages, liabilities, losses, costs, or expenses arising from misuse of services or violation of these Terms.

13. Force Majeure

AfterSolves shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Internet outages
• Government actions
• Cyberattacks
• Infrastructure failures
• Third-party provider outages

14. Governing Law

These Terms are governed by the laws of Malaysia.

Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.

15. Changes to Terms

AfterSolves may update these Terms at any time without prior notice.

Continued use of our services constitutes acceptance of updated Terms.

1. Payment Options

AfterSolves may offer:

Full Payment

Clients who choose full payment may receive the lowest available pricing.

Installment Plans

Clients may choose to divide payments into smaller monthly installments.

2. Installment Pricing

Installment plans may result in a higher total payable amount than full payment.

This difference covers:

• Administrative costs
• Payment management
• Risk management
• Flexible payment arrangements

Installment plans are not loans and do not involve interest-based financing.

3. Payment Schedule

Payments must be made according to the agreed schedule.

Failure to make payments may result in:

• Service suspension
• Restricted access
• Delayed delivery
• Account limitations

4. Late Payment Fees

Payments overdue by more than three (3) days may incur a late payment fee of RM10 per month.

Additional recovery actions may be taken if balances remain unpaid.

5. Ownership During Installments

All websites, systems, source code, designs, and digital assets remain the property of AfterSolves until all outstanding balances have been paid in full.

6. Early Settlement

Clients may settle remaining installment balances at any time without penalty.

7. Cancellation of Installment Plans

If a client cancels an installment arrangement:

• Remaining balances may become immediately payable.
• Services may be suspended.
• Ownership transfer may be withheld until payment completion.

8. Pricing Transparency

All pricing will be disclosed before purchase whenever reasonably possible.

1. General Policy

Due to the custom nature of digital services, all payments are generally non-refundable once work has commenced.

2. Eligible Refund Situations

Refunds may be considered if:

• Services are canceled before work begins.
• AfterSolves is unable to provide the purchased service.
• Applicable consumer protection laws require a refund.

3. Partial Refunds

Partial refunds may be issued when:

• A project is partially completed.
• The client requests project termination.

Completed work, consultation time, development work, designs, and administrative costs may be deducted from any refund.

4. Installment Refunds

For installment plans:

• Only undelivered portions may be eligible for refund.
• Administrative and processing fees are non-refundable.

5. Non-Refundable Items

The following are generally non-refundable once purchased:

• Domain registrations
• Hosting services
• Cloud services
• Third-party software
• API credits
• Subscription fees
• Completed development work
• Completed design work
• Consultation services

6. Refund Requests

Refund requests must be submitted in writing.

Requests should include:

• Client name
• Project reference
• Reason for request
• Supporting information

7. Review Period

Refund requests are typically reviewed within seven (7) business days.

8. Final Decision

Refund decisions are made at the sole discretion of AfterSolves, subject to applicable laws.

Approved refunds will be issued using the original payment method whenever possible.